Experience: 2 – 8 years
Degree: Any Graduation, Diploma.

Nationality: Any Nationality
Benefits: As per UAE Labor Law

Job Description
Duties & Responsibilities :
MUST HAVE EXPERIENCE IN SaaS (Software as a service)

1. Provide up to date, accurate, and appropriate information to customers.
2. Effectively interprets the needs of the customer, maintains and enhances standards of quality
of service being provided.
3. Use all call-handling procedures at opening, during the conversation, and while ending the
call.
4. Act as a sales consultant to advice customers to the right service he is looking for.
5. Performs outbound calls for customer sales/ retention in cooperation Contact Center Services
6. Assuring revenue growth by cross & up selling business products and services to match
customer’s needs.
7. Adhering to the pre-set performance & quality KPIs as per the quality assurance guidelines.
8. Handling the customer’s email, sending proposals and completing the requirement as per the
standard processes.
9. Retaining customers requesting cancellation by communicating retention offers, selected
based on a customer’s value and churn reason (utilizing the retention tool).- based on
customized campaigns if any.
10. Recording all customer’s requirement (sales details) in the system correctly.
11. Accurately understanding reasons for customer dissatisfaction and customer needs.
12. Ensuring customer satisfaction & retention.
13. Identifying improvement opportunities and proactively provide feedback.
14. Using sales scripts, objection handling techniques & other sales tools/tactics provided by
Company’s team during the training period and by floor management after joining the team.
15. Showing high level of compliance towards Company’s different processes & policies.

Total Package Offered – AED 4200/Monthly
Location – Ajman

Interested candidate can send CV on nehag@star2333.ae with position title mentioned as ‘CSR-Ajman’

Company Industry
Telecom / ISP

Department/Functional Area
Sales / Business Development

Desired Candidate Profile
Previous experience of telesales or sales in any
field.

Experience in SAAS sales is mandatory
Minimum two years experience in a reputed organisation

 

Source: Naukrigulf

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