Job Description
JOB DESCRIPTION
Welcome guests, check in /check out, deal with guest queries, provide prompt and professional guest service, attend to guest requirements and ensure guest satisfaction.
DUTIES & RESPONSIBILITIES
welcome and greet guests

answer and direct incoming calls

inform guests about the hotel rates and services

make and confirm reservations for guests

ensure proper room allocation

register and check in and check out guests

verify guest’s payment method and imprint credit cards for authorization

issue room keys and direct guests to their rooms

maintain clear and accurate records of guest room bookings

compute all guest billings, accurately post charges to guest rooms and house accounts

receive and transmit messages for guests

retrieve mail, packages and documents such as faxes for guests

listen and respond to guest queries and requests both in-person and by phone

provide accurate information about local attractions and services

liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

complete and maintain any incident reports, daily activity reports or other reports requested by management

review accounts and charges with guests during the check-out process

process accurate payment of guest accounts

inform housekeeping when rooms have been vacated and are ready for cleaning

monitor visitors to the hotel

enforce rules and policies of the hotel

maintain a neat and orderly front desk and reception area

KEY COMPETENCIES
customer service oriented

ability to multitask and prioritize

professional appearance and attitude

effective verbal and written communication skills

ability to handle stress and stay calm under pressure

with good decision making, judgment skills and conflict resolution skills

flexible regarding work schedules

ability to respond appropriately to diverse customers and guests

Skills
SKILLS & EXPERIENCE
High school diploma or equivalent

guest/customer relations experience, preferably in a hospitality environment

strong working knowledge of relevant computer software including MS Office and booking and payment systems

Job Details
Company Industry: Hospitality/Tourism/Travel
Company Type: Employer (Private Sector)
Job Role: Hospitality and Tourism
Employment Type: Full Time Employee

Preferred Candidate
Years of Experience: Min: 2
Degree: Bachelor’s degree / higher diploma

 

 

Source: Bayt.com

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